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The protocol that Buckman developed has caught on. He teaches it to doctors, to medical students — and to businesspeople, including executives at IBM, Andersen Consulting, and Upjohn. “Begin a difficult conversation by listening,” he says. “And end it by summarizing: Review the ground you’ve covered, identify a plan, agree on a ‘contract’ for the next contact.”

Best New Artist is a notoriously treacherous category for Grammy voters – and for the nominees, too, considering the award is sometimes regarded as a curse. It’s a guessing game, and it’s not exactly clear what’s at stake – is it strictly a judgment on the album or song under consideration that year, or is it a speculative award, meant to predict future success? Over the last 21 years, it’s been both, and sometimes neither. Here’s a ranking of the Grammy picks for Best New Artist since 1997, from best to worst.

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